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Flatlined Why Lean Transformations Fail and What to Do About It

True Kaizen Management's Role in Improving Work Climate and Culture

True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99
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High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts—including talent acquisition development and retention strategies. For a coaching program to succeed in an organization it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees) helping them to articulate their own problems formulate their own solutions develop their own action plans to solve problems and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015) workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs—and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice—but instead are questioned about their own views—they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers. | High-Performance Coaching for Managers A Step-by-Step Approach to Increase Employees' Performance and Productivity

GBP 39.99
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The Power of Humility in Leadership Influencing as a Role Model

The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99
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Pursuing Excellence A Values-Based Systems Approach to Help Companies Become More Resilient

Making a Difference Careers in Health Informatics

Making a Difference Careers in Health Informatics

Making a Difference: Careers in Health Informatics addresses everyday questions from people interested in working in health informatics. Typically this includes people who work in health care computer and technology fields information science finance / insurance and related areas. The book aims to tell students about various jobs that exist in the health informatics field what credentials they need to qualify for those jobs and a brief description about what people in those roles tend to do every day. As faculty members teaching in a Master of Science in Health Informatics program the authors say that they are fortunate to have eager bright and talented graduate students who are invested in related health informatics areas. This could be their experiences in medicine nursing clinical care software engineering finance business library science data science or caregiving. Common questions we hear from our students that may be similar to questions among readers include: ‘what jobs are out there?’ ‘what can I do with this degree?’ or ‘what does a health informatics specialist do?’ This book aims to answer some of these questions with a look into a day in the life of people working in this field. The book examines career options roles and skill sets important in health informatics across 6 related industries. We want readers to realize that their skills and interests can apply in many areas of the field not exclusively hospitals. This book highlights 6 unique work segments (hospital systems long term care health IT / consumer health organizations government consulting and payer / insurance companies) into which readers may look to expand their career opportunities. The hope is that this book will provide insight into career opportunities students and professionals may be qualified for and interested in but simply not aware of. Hiring managers and human resource professionals across the stakeholder groups across the stakeholder groups may also find the book helpful in learning about other roles that may benefit their organizations. | Making a Difference Careers in Health Informatics

GBP 52.99
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Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Our world has changed probably for good. Until now the shift from brick-and-mortar to the smartphone has been about service cost and convenience. Now it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world? In a cool readable style Harnessing Digital Disruption: How Companies Win with Design Thinking Agile and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format the book demonstrates how to harness the power of digital technology methods and thinking on the path to revival and prosperity. It illustrates the situations characters and blockers you’ll likely face as you progress through your journey. The setting is Singapore and the heady world of international banking but the prescription methods and lessons apply equally to manufacturers utilities hospitals insurers and government agencies. You will learn how to: · Develop your Digital Transformation strategy and Innovation Portfolio· Reform customer journeys launch new digital offerings and validate new beta businesses· Develop senior leader digital literacy and understanding of growth leadership· De-risk your journey using a proven overall approach based on proven principles· Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process | Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

GBP 28.99
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Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

People with ideas are dreamers. People who get things done are doers. One doer is worth eight dreamers. There are three kinds of people who make up an innovator. There are inventors (people who have new and unique ideas) problem solvers (people who have ideas about how to correct a previous error) and entrepreneurs (people who transform ideas into realities). Put them altogether they spell innovator. Most innovative books today focus on ways to create new and unique ideas; some of them also address problem-solving but this is less than 10% of the methodologies that the innovator needs to master. The approaches used in this book transform an idea into reality or to put it another way deliver innovative products to make a profit for the organization and instill pride in its employees. This means that every step in the process needs to have innovation applied to it in order to meet the expectations and demands of today's sophisticated customer. This book is designed to help the reader and their organization complete the complex process of bringing a new product to market by presenting what is expected at each step in the cycle and providing step-by-step instructions on what to do at each specific step. In large to mid-sized organizations this book is designed to help each individual understand how they fit into the innovative cycle and explains why they should be more creative related to the work they do and more conscious of the contributions they can make. It emphasizes the importance of every individual contributing to the organization's innovative process. The book is designed to help the organization understand its Innovation Systems Cycle. In the early part of the cycle it focuses on weeding out projects that do not have the potential to produce value-added results to the stakeholders. By using the guidelines outlined in this book an organization can reduce its new project failure rate by as much as 50% which should result in almost doubling the organization’s new product output thereby increasing profits by as much as 15%. | Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

GBP 27.99
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The New Entrepreneur's Guide to Setting Up and Running a Successful Business

Bulletproof Decisions How Executives Can Get It Right Every Time

Bulletproof Decisions How Executives Can Get It Right Every Time

We are told from a young age that we should strive to make the right decisions but we aren’t taught exactly how to do this. Every day we make over 35 000 decisions in our personal and professional lives. How many of those decisions do we get right? This book will help business executives systematically tackle these 35 000 decisions. Executives are forced to make critical decisions that impact their lives their employees’ lives and the lives of their customers. Decisions like what products to create who should be hired and what divisions to shut down are all commonplace in the executive suite. This book offers three strategies for dealing with decisions: problem-solving techniques routines and decision-making frameworks. Each strategy is designed to help readers achieve more clarity gain time back and improve the quality of their decisions. The first one focuses on helping readers solve the right problem instead of wasting time on the wrong one. The second strategy helps deal with decisions that need to be made once but can then be executed regularly. The third and final strategy provides a three-step framework for making the most important decisions in their lives. The focus of the author’s work is on helping readers use data to make better decisions. This book gives readers the tools to convert the insights they learn from their data into actionable decisions. | Bulletproof Decisions How Executives Can Get It Right Every Time

GBP 24.99
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Succession Planning for Small and Family Businesses Navigating Successful Transitions

Succession Planning for Small and Family Businesses Navigating Successful Transitions

Who will lead your organization into the future? Have you created the systems to properly implement required succession transitions? Have you put the financial tools in place to fund the transition? Do you want a plan that connects with your personal and company core values? When do you include timely planning related to strategy and talent issues? What are the appropriate communication strategies for sharing your plan? What legal issues need consideration related to the strategy financial and people aspects of succession? So what is preventing you from starting this effort tomorrow? Small and family businesses are the bedrock of all businesses. More people are employed by small and family-owned businesses than by all multinational companies combined. Yet the research on small and family businesses is bleak: fewer than one-third of small business owners in the United States can afford to retire. Only 40% of small businesses have a workable disaster plan in case of the sudden death or disability of the owner and only 42% of small businesses in the United States have a succession plan. Fewer than 11% of family-owned businesses make it to the third generation beyond the founder. Lack of succession planning is the second most common reason for small business failure. Many organizations often wonder where to start and what to do. Succession Planning for Small and Family Businesses: Navigating Successful Transitions presents a comprehensive approach to guiding such efforts. Small and family-owned businesses rarely employ first-rate well-qualified talent in human resources. More typically business owners must be jacks-of-all-trades and serve as their own accountants lawyers business consultants marketing experts and HR wizards. Unfortunately that does not always work well when business owners embark on planning for retirement or business exits. To help business owners avert problems this book advises on some of the management tax and financial legal and psychological issues that should be considered when planning retirement or other exits from the business. This comprehensive approach is unique when compared to the books articles and other literature that currently exist on the market. This book takes on a bold and integrated approach. Relevant research combined with the rich experiences of the authors connects this thorough evidence-based approach to action-based approaches for the reader. | Succession Planning for Small and Family Businesses Navigating Successful Transitions

GBP 32.95
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Age of Agency Rise with AI

Age of Agency Rise with AI

When the digital world started many companies moved slowly and cautiously not willing to replace their traditional operations. Now most companies have gone digital. We are now moving beyond digital into an AI world. Don't ignore it. This important book will guide you by providing a fresh perspective on the interrelationships between humans and AI. – Philip Kotler Do you feel overwhelmed by the AI wave? Worried that it could cost you your job harm your business or even take over? AI has pervaded our lives and is aggressively disrupting business. No person today can afford to ignore AI. Age of Agency is your companion helping you leverage AI's capabilities to power your productivity and success. By understanding AI you will learn to use it as a tool for personal career growth and business success. Former Microsoft executive Kerushan Govender demystifies AI emphasising the importance of human agency. Reconnect with the needs of humanity and learn the importance of care as a differentiator in an AI world. Avoid the potential pitfalls of excessive reliance on the technology. Age of Agency is a blueprint for ensuring human agency outpaces computer agency. It boldly pits the limits of machine learning against the infinity of human ability. With this survival guide you’ll uncover ways to connect with humanity on a deeper level going beyond anything AI can do. Ready to become AI-savvy with your humanity as your differentiator? Dive into the future with the confidence to ride the wave of today’s AI revolution. | Age of Agency Rise with AI

GBP 26.99
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The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers’ needs and expectations. The users of ISO 56002 and 56004 know that they are what to do documents. This book however shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization’s stakeholders. There are no books out on the subject – this book greatly assists managers business leaders entrepreneurs and consultants seeking help in using the innovation management system effectively and efficiently. Essentially this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures. | The Performance Management Systems Playbook Integrating the ISO 56002 and 56004 Standards Into Your Business Operations

GBP 38.99
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Lean Daily Management for Healthcare Field Book

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

You likely don‘t need any more tools programs or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need this book presents a Lean management system that can help break down barriers between staff directors and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process the book supplies a roadmap to help you identify where your hospital currently is in its Lean process where it‘s headed and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management the book breaks down the cultural progression of units into discreet objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department the operating room discharge times clinics quality and patient satisfaction. After reading this book you will understand how consistent rounding a few whiteboards pen-and-paper data and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization establishing the framework upon which future improvement can be built. | Lean Daily Management for Healthcare A Strategic Guide to Implementing Lean for Hospital Leaders

GBP 170.00
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Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Project Management for Performance Improvement Teams

Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

Applying Entrepreneurship to the Arts How Artists Creatives and Performers Can Use Startup Principles to Build Careers and Generate Income

Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

The Lean CFO Architect of the Lean Management Accounting System

Productivity Improvement in Manufacturing SMEs Application of Work Study

Change or Die The Business Process Improvement Manual

The Basics of Line Balancing and JIT Kitting