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Healthcare Delivery in the U.S.A. An Introduction

Healthcare Delivery in the U.S.A. An Introduction

With the same clarity that made the previous editions bestsellers Healthcare Delivery in the U. S. A. : An Introduction Third Edition provides readers with the understanding required to navigate the healthcare provider field. In the intervening 8 years since the 2nd Edition was published there have been significant developments in the healthcare delivery systems including COVID-19 global health issues and the evolution of the Affordable Care Act and other financing mechanisms. Brilliantly simple yet comprehensive this updated edition includes updated case studies and describes the new organizational structures being driven by current market conditions. Focusing on healthcare management the book addresses the range of topics critical to understanding the U. S. healthcare system including the quality of care movement delivering care during a pandemic recent finance reform new technologies cyber security and the recent increase in merger and acquisition activity. Dr. Schulte walks readers through the history of the development of U. S. healthcare delivery. She describes the various venues of care delivery as well as the different elements of the financing system. Offering a glimpse into the global market and medical tourism the text includes coverage of legal and regulatory issues workforce and the drivers and barriers that are shaping healthcare delivery around the world. Painting a clear and up-to-date picture this quick-and-easy read provides you with the understanding of the terminology structures roles relationships and nuances needed to interact effectively and efficiently with anyone in the healthcare provider field. | Healthcare Delivery in the U. S. A. An Introduction

GBP 39.99
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5-Star Career Define and Build Yours Using the Science of Quality Management

5-Star Career Define and Build Yours Using the Science of Quality Management

Industries across the globe manufacture products and provide services that you deem 5-star worthy; their goal is to satisfy your needs and desires. They follow the proven science of quality management to make that happen because it is common sense and its effectiveness is irrefutable. 5-Star Career: Define and Build Yours Using the Science of Quality Management provides common-sense strategic context for personally implementing quality concepts that reflect your goals as well as your own definition of a 5-star life and career. This book provides the following benefits: Explains how the science of quality management can ensure customer satisfaction which is what industry uses to gauge the quality of products and services. Relates that explanation to you on a personal level including how the basic concepts and components of the science apply to your career/job the path it has taken and can take. Challenges you to identify your authentic needs and desires following the thorough process research methodology and data analysis corporations rely on to understand their customers. It tells you how to do all of that and provides a unique tool to help you gather and analyze the right type of data and information. Clarifies the critical role that controlled systems and processes play in the science of quality management the role they play in the personal application of quality management and their surprising power to ensure intended outcomes. Explains how to apply the proven decision-making methodology (used by industry) to identify the best possible process that leads to the career you deem as 5-star worthy and to address the career elements that will satisfy your authentic needs and desires. Relays how risk-based decision-making is key not only to identifying a process that ensures success but also to addressing the unexpected curveballs that will surely come your way. Penelope Przekop built a 30-year career around the science of quality management while struggling to overcome the uniquely disturbing childhood she shared with her brother. Along the way she internalized the science used to build quality into products and services and discovered how it can be personally applied to build and manage not only the quality of a career but also the quality of a life. | 5-Star Career Define and Build Yours Using the Science of Quality Management

GBP 22.99
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Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Gil Crosby has accomplished what most of us in the world of applied behavioral science in general and OD and T-Group training in particular have not—making the theoretical father of our work accessible. Thus this book is a gift and with it we can understand more deeply and teach others more accurately what Lewin actually stated and meant. Moreover the book is reader-friendly visually appealing and humorous rather than academically boring. Thank you Gil! Dr. W. Warner Burke E. L. Thorndike Professor of Psychology and Education Teachers College Columbia University Kurt Lewin (1890-1947) was a visionary psychologist and social scientist who used rigorous research methods to establish an approach to planned change that is both practical and reliable. He mentored and inspired most of the early professionals who came to identify themselves as practitioners of organization development (OD). He also fostered the emergence of the experiential learning method known as the T-group which uniquely structures group dynamics into a laboratory for dramatic individual and team development. In the early days most OD professionals learned much about themselves and about group dynamics through T-group experiences. Lewin’s methods though little known yield consistent business results such as increased performance and improved morale. His approaches have the rare impact of not just changing behavior but changing the beliefs that underlie behavior. Sadly most OD professionals today— business and organizational leaders community organizers and people in general—have never read any of Lewin’s actual writing beyond a quote or two. Indeed some in the OD profession have rejected or distanced themselves from what they think Lewin taught even though they and many others seem to know very little about his methods or history. Because Lewin was a prolific writer one of the author’s main goals is to organize his immense body of published work so that readers can easily explore the source material and form their own opinions. Essentially this book is aimed at introducing Lewin in a new way both simplified yet substantial enough to guide anyone who is trying to plan change whether at the individual group/team organizational or societal levels. Lewin was not trying to create methods for OD professionals alone (or for social scientists as he regarded himself). In his interventions he taught those how to do their own version of planned change. He believed social science might be the light that helps create a brighter future for humanity. This text transfers this knowledge to a broad audience so that each reader can more successfully implement organizational and social change. | Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

GBP 28.99
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Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

It has been almost 20 years since the Institute of Medicine released the seminal report titled Crossing the Quality Chasm. In it the IoM identified six domains of care quality (safe timely effective efficient equitable and patient-centric) and noted a huge gap between the current state and the desired state. Although this report received a great deal of attention sadly there has been little progress in these areas. In the U. S. healthcare still has huge disparities is inefficient and is fragmented with delays in care that are often unsafe. Most U. S. citizens are expected to suffer from a diagnostic error sometime during their lifetime not receive a large fraction of recommended care and pay for one of the most expensive systems in the world. Much has been written about quality improvement over the years but many prominent quality and safety experts. Yet progress has been slow. Some have called on the healthcare professions to look outside of healthcare to other industries using examples in nuclear power and airlines for safety the hotel and entertainment industry for a ‘customer’ focus and the automotive industry particularly Toyota for efficiency (Lean). This book by Dr. Oppenheim on lean healthcare systems engineering (LHSE) is a fresh approach that brings forth concepts that systems engineers have used in huge national defense projects. What’s unique in this book is that these powerful system engineering tools are modified to be able to address smaller sized healthcare problems that still involve similar problems in fragmentation and poor communication and coordination. This book is an invaluable reference for a new powerful process named Lean Healthcare Systems Engineering (LHSE) for managing workflow and care improvement projects in all clinical environments. The book applies to ambulatory clinics and hospitals of all types including operating rooms emergency departments and ancillary departments clinical and imaging laboratories pharmacies and population health. The book presents a generic rigorous but not mathematical step-by-step process of integrated healthcare systems engineering and Lean. The book also contains the first major product created with the LHSE process namely tabularized summaries of representative projects in healthcare delivery applications called Lean Enablers for Healthcare Projects. Each full-page enabler table lists the challenges and wastes powerful improvement goals risks and expected benefits and some useful descriptions of the healthcare system of interest. The book provides user-friendly solutions to major problems in healthcare delivery operations in all clinical environments addressing fragmentation wastes wrong incentives ad-hoc and stove-piped management lack of optimized processes hierarchy gradient lack of systems thinking “blaming and shaming culture” burnout of providers and many others. | Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

GBP 39.99
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