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Making Work Visible - - Bog - Cambridge University Press - Plusbog.dk

Making Work Visible - - Bog - Cambridge University Press - Plusbog.dk

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox''s social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

DKK 693.00
1

Making Work Visible - - Bog - Cambridge University Press - Plusbog.dk

Making Work Visible - - Bog - Cambridge University Press - Plusbog.dk

In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox''s social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.

DKK 302.00
1

Successful Training Strategies - Jill Casner Lotto - Bog - John Wiley & Sons Inc - Plusbog.dk

Successful Training Strategies - Jill Casner Lotto - Bog - John Wiley & Sons Inc - Plusbog.dk

A publication of Work in America Institute Detailed case studies of leading companiessuch as Xerox, GeneralElectric, Goodyear, and Manpower, Inc.show how innovative trainingpractices make organizations more competitive. Illustrates howeffective programs can help companies utilize the latestmanufacturing, production, communication, and service technologies.A companion to Training The Competitive Edge.

DKK 576.00
1

Dealers of Lightning - Michael A. Hiltzik - Bog - HarperCollins - Plusbog.dk

Dealers of Lightning - Michael A. Hiltzik - Bog - HarperCollins - Plusbog.dk

In the bestselling tradition of The Soul of a New Machine, Dealers of Lightning is a fascinating journey of intellectual creation. In the 1970s and ''80s, Xerox Corporation brought together a brain-trust of engineering geniuses, a group of computer eccentrics dubbed PARC. This brilliant group created several monumental innovations that triggered a technological revolution, including the first personal computer, the laser printer, and the graphical interface (one of the main precursors of the Internet), only to see these breakthroughs rejected by the corporation. Yet, instead of giving up, these determined inventors turned their ideas into empires that radically altered contemporary life and changed the world. Based on extensive interviews with the scientists, engineers, administrators, and executives who lived the story, this riveting chronicle details PARC''s humble beginnings through its triumph as a hothouse for ideas, and shows why Xerox was never able to grasp, and ultimately exploit, the cutting-edge innovations PARC delivered. Dealers of Lightning offers an unprecedented look at the ideas, the inventions, and the individuals that propelled Xerox PARC to the frontier of technohistoiy--and the corporate machinations that almost prevented it from achieving greatness.

DKK 198.00
1

The Ultimate Advantage - Edward E. Lawler - Bog - John Wiley & Sons Inc - Plusbog.dk

The Ultimate Advantage - Edward E. Lawler - Bog - John Wiley & Sons Inc - Plusbog.dk

Offers an integrated overview of just how an organization must be designed to realize the full potential of high-involvement management. Details the types of management and reward systems, leadership behaviors, job design, and training programs that make high-involvement organizations really work at such thriving companies as Hewlett-Packard, General Electric, and Xerox. Shows how to implement such specific practices as work teams, skill-based pay, gainsharing, and improvement groups.

DKK 462.00
1

The Customer Century - Anders Gronstedt - Bog - Taylor & Francis Ltd - Plusbog.dk

The Customer Century - Anders Gronstedt - Bog - Taylor & Francis Ltd - Plusbog.dk

Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. Companies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Filled with hints, tips and strategies, this illuminating text shows readers the key to thriving in the upcoming ‘customer century’.

DKK 496.00
1

The Forest of Dean - Humphrey Phelps - Bog - Amberley Publishing - Plusbog.dk

The Forest of Dean - Humphrey Phelps - Bog - Amberley Publishing - Plusbog.dk

The Forest of Dean is a guide to the region, between the Severn and Wye, that lies in the west of the county of Gloucestershire. Humphrey Phelps covers every aspect of the area, highlighting the changes that have occurred in the Forest, and describes the successive invasions from the Romans to Rank Xerox! The pages of this book are filled with history, folklore, characters (both famous and infamous) and great scenic descriptions, accompanied by photographs. This engaging testament to a fascinating area will appeal to both visitor and resident alike.

DKK 195.00
1

Balanced Scorecard - Nils Goran Olve - Bog - John Wiley and Sons Ltd - Plusbog.dk

Balanced Scorecard - Nils Goran Olve - Bog - John Wiley and Sons Ltd - Plusbog.dk

The fast track route to understanding and implementing the balanced scorecard in your business. It covers the key aspects of the balanced scorecard, from using it to develop the company''s strategy and relating it to existing control systems to setting goals and monitoring progress. It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton. It includes and glossary of key concepts and a comprehensive resources guide.

DKK 117.00
1

Intentional Revolutions - Helen C. Vassallo - Bog - John Wiley & Sons Inc - Plusbog.dk

Intentional Revolutions - Helen C. Vassallo - Bog - John Wiley & Sons Inc - Plusbog.dk

Let science set the stage The most valuable ally a change agent could want. Author Edwin Nevis and his coauthors leverage breakthrough behavioral and social science research to arrive at seven surefire methods for investing workers with an all-new mindset. The results: a powerful strategy for influencing behavior, minimizing resistance to change, and sustaining an organization that is continuously adapting and self-renewing. Filled with examples of both successful and failed change efforts -- and with numerous case studies from companies including Motorola and Xerox -- this is one how-to on effecting change you should definitely include in your arsenal.

DKK 462.00
1

The Office - Steven Ahlgren - Bog - Hoxton Mini Press - Plusbog.dk

The Office - Steven Ahlgren - Bog - Hoxton Mini Press - Plusbog.dk

As many of us question the necessity of working from an office, this photographic series - taken in the days before wifi and iPhones - is a poignant reminder of how things once were. Teetering stacks of paper, off-kilter filing cabinets, gum-white computer monitors and the cold glow of the Xerox machine; what were once essential tools now stand as whimsical relics to a former life. Capturing this corporate world with a tender yet satirical eye, American photographer Steven Ahlgren''s nostalgic series will resonate with anyone who has ever loved, hated or simply endured office life.

DKK 182.00
1

Advances in Behavioral Pharmacology - - Bog - Taylor & Francis Inc - Plusbog.dk

Advances in Behavioral Pharmacology - - Bog - Taylor & Francis Inc - Plusbog.dk

First published in 1986. This monograph is based on a conference sponsored by the Human Learning and Behavior Branch of the National Institute of Child Health and Human Development, NIH. The meeting that was held at the Xerox Center in Leesburg, Virginia, in August 1983, brought together a group of leading researchers for the purpose of providing an overview of the emerging field of developmental behavioral pharmacology. More specifically, as is evidenced by the chapters in this volume, the intent was to put the field into historical perspective, render a working definition, and outline strategies and tactics for conducting behavioral pharmacological research in the developing organism.

DKK 691.00
1

Benchmarking - Robert C. Camp - Bog - Taylor & Francis Inc - Plusbog.dk

Benchmarking - Robert C. Camp - Bog - Taylor & Francis Inc - Plusbog.dk

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.

DKK 391.00
1

Winners Dream - Bill Mcdermott - Bog - Simon & Schuster Ltd - Plusbog.dk

Winners Dream - Bill Mcdermott - Bog - Simon & Schuster Ltd - Plusbog.dk

In the pantheon of CEOs, few people have the visibility, charisma and hunger of Bill McDermott. His career is a classic story of ambition and drive: from the hard-knock streets of his youth in Long Island, to his first forays in business behind the counter of a deli he bought and then operated at the age of 17, to his extraordinary rise through the Xerox Corporation where he pleaded for his first job, to his emergence as the co-CEO of one of the most celebrated and admired global companies of our age. His stories - at turns hilarious and moving, but always inspiring - offer invaluable lessons in self-direction, management and leadership.

DKK 182.00
1

Six Sigma Software Quality Improvement - Vic Nanda - Bog - McGraw-Hill Education - Europe - Plusbog.dk

Six Sigma Software Quality Improvement - Vic Nanda - Bog - McGraw-Hill Education - Europe - Plusbog.dk

Publisher''s Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. The success stories reveal how: - Motorola minimized business risk before changing business-critical applications - TCS improved fraud detection for a global bank - Infosys improved software development productivity for a large multinational bank - IBM reduced help desk escalations and overhead activities - EMC improved development productivity - Motorola realized significant cost avoidance by streamlining processes and project documentation - Xerox achieved high-speed product development - Seagate reduced application downtime and improved availability to 99.99% - Cisco successfully reinvented its Six Sigma program - Convergys injected Six Sigma into the company''s DNA - Thomson Reuters'' Six Sigma program gathered significant momentum in a short time - Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

DKK 768.00
1

The Valuation Treadmill - James J. Park - Bog - Cambridge University Press - Plusbog.dk

The Valuation Treadmill - James J. Park - Bog - Cambridge University Press - Plusbog.dk

Public companies now face constant pressure to meet investor expectations. A company must continually deliver strong short-term performance every quarter to maintain its stock price. This valuation treadmill creates incentives for corporations to deceive investors. Published more than twenty years after the passage of Sarbanes-Oxley, which requires all public companies to invest in measures to ensure the accuracy of their disclosures, The Valuation Treadmill shows how securities fraud became a major regulatory concern. Drawing on case studies of paradigmatic securities enforcement actions involving Xerox, Penn Central, Apple, Enron, Citigroup, and General Electric, the book argues that corporate securities fraud emerged as investors increasingly valued companies based on their future performance. Corporations now have an incentive to issue unrealistically optimistic disclosure to convince markets that their success will continue. Securities regulation must do more to protect the integrity of public companies from the pressure of the valuation treadmill.

DKK 727.00
1

The Valuation Treadmill - James J. Park - Bog - Cambridge University Press - Plusbog.dk

The Valuation Treadmill - James J. Park - Bog - Cambridge University Press - Plusbog.dk

Public companies now face constant pressure to meet investor expectations. A company must continually deliver strong short-term performance every quarter to maintain its stock price. This valuation treadmill creates incentives for corporations to deceive investors. Published more than twenty years after the passage of Sarbanes-Oxley, which requires all public companies to invest in measures to ensure the accuracy of their disclosures, The Valuation Treadmill shows how securities fraud became a major regulatory concern. Drawing on case studies of paradigmatic securities enforcement actions involving Xerox, Penn Central, Apple, Enron, Citigroup, and General Electric, the book argues that corporate securities fraud emerged as investors increasingly valued companies based on their future performance. Corporations now have an incentive to issue unrealistically optimistic disclosure to convince markets that their success will continue. Securities regulation must do more to protect the integrity of public companies from the pressure of the valuation treadmill.

DKK 274.00
1

Learning Through Knowledge Management - Pervaiz K. Ahmed - Bog - Taylor & Francis Ltd - Plusbog.dk

Learning Through Knowledge Management - Pervaiz K. Ahmed - Bog - Taylor & Francis Ltd - Plusbog.dk

''Learning through Knowledge Management'' provides an insightful overview of the main issues integrating learning and Knowledge Management. It offers a rich resource of case examples that highlight Knowledge Management in practice. The text explores and defines learning and Knowledge Management concepts, and deals with the elements that play an important part in determining implementation success in the organization. The chapters present a managerially oriented discussion of the following key areas: * The role of processes in managing knowledge * The behavioural side of Knowledge Management * Leadership reflexes for knowledge management success * The key features of Information Technology required for Knowledge Management * The future of Knowledge Management as part of organization management. There are many case studies which include: British Airways BP Amoco Ford Hewlett Packard Xerox Swedish Police IBM The case studies encompass a diverse and broad range of sectors, maturity of practice, problems and approaches to Knowledge Management.

DKK 590.00
1

The Philosopher of Palo Alto - John Tinnell - Bog - The University of Chicago Press - Plusbog.dk

The Philosopher of Palo Alto - John Tinnell - Bog - The University of Chicago Press - Plusbog.dk

A compelling biography of Mark Weiser, a pioneering innovator whose legacy looms over the tech industry’s quest to connect everything—and who hoped for something better. When developers and critics trace the roots of today’s Internet of Things—our smart gadgets and smart cities—they may single out the same creative source: Mark Weiser (1952–99), the first chief technology officer at Xerox PARC and the so-called “father of ubiquitous computing.” But Weiser, who died young at age 46 in 1999, would be heartbroken if he had lived to see the ways we use technology today. As John Tinnell shows in this thought-provoking narrative, Weiser was an outlier in Silicon Valley. A computer scientist whose first love was philosophy, he relished debates about the machine’s ultimate purpose. Good technology, Weiser argued, should not mine our experiences for saleable data or demand our attention; rather, it should quietly boost our intuition as we move through the world. Informed by deep archival research and interviews with Weiser’s family and colleagues, The Philosopher of Palo Alto chronicles Weiser’s struggle to initiate a new era of computing. Working in the shadows of the dot-com boom, Weiser and his collaborators made Xerox PARC headquarters the site of a grand experiment. Throughout the building, they embedded software into all sorts of objects—coffeepots, pens, energy systems, ID badges—imbuing them with interactive features. Their push to integrate the digital and the physical soon caught on. Microsoft’s Bill Gates flagged Weiser’s Scientific American article “The Computer for the 21st Century” as a must-read. Yet, as more tech leaders warmed to his vision, Weiser grew alarmed about where they wished to take it. In this fascinating story of an innovator and a big idea, Tinnell crafts a poignant and critical history of today’s Internet of Things. At the heart of the narrative is Weiser’s desire for deeper connection, which animated his life and inspired his notion of what technology at its best could be.

DKK 273.00
1

People Power - - Bog - Vanderbilt University Press - Plusbog.dk

People Power - - Bog - Vanderbilt University Press - Plusbog.dk

Saul Alinsky, according to Time Magazine in 1970, was a ""prophet of power to the people,"" someone who ""has possibly antagonized more people . . . than any other living American."" People Power introduces the major organizers who adopted and modified Alinsky's vision across the United States:Fred Ross, Cesar Chavez, Dolores Huerta, and the Community Service Organization and National Farm Workers AssociationNicholas von Hoffman and the Woodlawn OrganizationTom Gaudette and the Northwest Community OrganizationEd Chambers, Richard Harmon, and the Industrial Areas FoundationShel Trapp, Gale Cincotta, and National People's ActionHeather Booth, Midwest Academy, and Citizen ActionWade Rathke and ACORNWeaving classic texts with interviews and their own context-setting commentaries, the editors of People Power provide the first comprehensive history of Alinsky-based organizing in the tumultuous period from 1955 to 1980, when the key organizing groups in the United States took form. Many of these selections--previously available only on untranscribed audiotapes or in difficult-to-read mimeograph or Xerox formats--appear in print here for the first time.

DKK 899.00
1

People Power - - Bog - Vanderbilt University Press - Plusbog.dk

People Power - - Bog - Vanderbilt University Press - Plusbog.dk

Saul Alinsky, according to Time Magazine in 1970, was a ""prophet of power to the people,"" someone who ""has possibly antagonized more people . . . than any other living American."" People Power introduces the major organizers who adopted and modified Alinsky's vision across the United States:Fred Ross, Cesar Chavez, Dolores Huerta, and the Community Service Organization and National Farm Workers AssociationNicholas von Hoffman and the Woodlawn OrganizationTom Gaudette and the Northwest Community OrganizationEd Chambers, Richard Harmon, and the Industrial Areas FoundationShel Trapp, Gale Cincotta, and National People's ActionHeather Booth, Midwest Academy, and Citizen ActionWade Rathke and ACORNWeaving classic texts with interviews and their own context-setting commentaries, the editors of People Power provide the first comprehensive history of Alinsky-based organizing in the tumultuous period from 1955 to 1980, when the key organizing groups in the United States took form. Many of these selections--previously available only on untranscribed audiotapes or in difficult-to-read mimeograph or Xerox formats--appear in print here for the first time.

DKK 386.00
1