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When in Germany, Do as the Germans Do - Hyde Flippo - Bog - McGraw-Hill Education - Plusbog.dk

Transform yourself from a typical tourist into a connoisseur of German culture! Do you want to travel to Deutschland without feeling like a Dummkopf! To blend in when visiting Berlin? To feel like you belong in Bavaria? When in Germany, Do as the Germans Do makes it simple to navigate the narrow streets of an Alpine village unnoticed or to go to a movie in Munich without turning heads. With this crash course in German customs and heritage, you’ll avoid embarrassing blunders and enrich your travel experience. Packed with 120 articles, this handy collection of cultural dos and don’ts covers a broad range of topics, including food, art, pop culture, politics, business, entertainment, home life, history, and education. In these pages you’ll find authoritative answers to questions such as: ● At a restaurant, should I find my own table or wait to be seated? ● What is a suitable topic for small talk with a stranger? ● What is the fastest train service in Germany? ● How many varieties of sausage are there? ● What is the unofficial division between north and south Germany called? ● How do Germans usually pay for online purchases? ● What is the main emergency number to call in Germany? With light-hearted quizzes, links to cool websites, this new edition of When in Germany, Do as the Germans Do has been fully updated to provide insights into all aspects of contemporary German culture, and will delight everyone from students and tourists to armchair travelers and trivia buffs.

DKK 190.00

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever - Micah Solomon - Bog - McGraw-Hill

Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty Customer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.Inside, you’ll find the long-hidden secrets and proven hands-on methods for:• Applying the "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement.• Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off.• Transforming your most angry, upset, "I''ll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery.• Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.• Making the right moves to keep your company popular on social media by gently winning over your critics even before they post. • Creating and providing customer service training to your workforce—yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program.By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you’ll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)

DKK 213.00

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What Should I Do with My Money?: Economic Insights to Build Wealth Amid Chaos - Bryan Kuderna - Bog - McGraw-Hill Education - Plusbog.dk

An eye-opening panoramic guide providing the economic literacy you need to be in control of your money decisions and get on the path to long-term financial independence “We are all on this earth together, and so is our money,” Bryan Kuderna writes. “You must understand that money, your money, rests at the heart of every major issue in the world.” Kuderna, a Certified Financial Planner™ and nationally recognized financial advisor, knows first-hand that the key to wise financial decisions is a deep understanding of economics. When his clients ask him, “What should I do with my money?” Kuderna has found the conversation quickly turns from one of personal finance to a 360-degree view of economics, illustrating why and how issues on the global stage and the kitchen table are directly connected. In What Should I Do with My Money ?, Kuderna explains how economies and markets are affected by the way people live, learn, love, work, play, and pray—for it is these behaviors that determine how groups, corporations, and nations make money or lose money. Using history, storytelling, and sage insights, Kuderna takes you on a panoramic tour of the nine most important domains impacting your wealth: - POPULATION—a rapidly growing and shifting balance of givers and takers - ENTITLEMENTS—the past, present, and future of Social Security, Medicare/Medicaid, pensions, and stimulus programs - EDUCATION—costs and benefits of college and student loans - ECONOMIC PHILOSOPHY—political and monetary beliefs that govern our world - ENVIRONMENT—the sustainability of our planet amid global warming, plastics, and finite natural resources - TECH—opportunities and threats from the fastest-growing sector of the stock market - WAR—the use of proxy wars, civil military fusion, cyber, and economic attacks - RELIGION—how faith has steered economies from the stone age to the space age - PERSONAL FINANCE—a plan to attain the Three I’s: Impact, Independence, and Income Each chapter includes special features explaining the “macro” problem and what it means to your personal “micro” world―helping you connect the dots of global issues to your own financial plan. Now more than ever you might feel overwhelmed, the victim of existing economic structures, but wait and see how there has been no better time for you to take control and build wealth.

DKK 182.00

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Influence in Action: How to Build Your Conversational Capacity, Do Meaningful Work, and Make a Powerful Difference - Craig Weber - Bog - McGraw-Hill

The author of Conversational Capacity shows professionals how to achieve greater effectiveness—and deeper purpose and meaning—by building their ability to engage in open, constructive, learning-focused dialogue when it counts. With his breakout book, Conversational Capacity , Craig Weber revolutionized the concept of business communications by teaching readers a veritable conversational martial art that allows teams to perform well and remain open, balanced, and nondefensive as they tackle their most troublesome issues. His proven methods have been used to bolster the performance of executive groups and flight crews, as well as surgical units and CDC emergency response teams. Even more impressive, in over a dozen U.S. states it is even helping Democratic and Republican legislators work together more effectively as they craft public policy. In this new book, Weber goes deeper, showing individuals how to put these principles into practice—using a step-by-step program that includes case studies, sample dialogues, skill-building exercises, and powerful conversation techniques. This book will help you balance candor and curiosity under pressure by honing your awareness, shifting your mindset, and sharpening your skills. Better still, it will help you do this as you inspire constructive change all around you. Research shows that people yearn for more meaningful work. They want to feel like active participants in the workplace. They’re eager to be more engaged. They’re raring to make a difference. And what is leadership if not Influence in Action ?

DKK 180.00

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Professional Selling ISE - George Deitz Do Not Use - Bog - McGraw-Hill Education - Plusbog.dk

Sales is at the heart of modern business. Understanding and using aspects of sales in order to improve for-profit businesses, not-for-profit organizations, and students’ career prospects is a critical and relevant to all students, regardless of their major. Career success for students will be determined in part by how well they tell their personal narrative and sell themselves to employers, investors, or graduate schools. Introducing Hunt/Deitz/Hansen: Professional Selling 1e , developed for today’s instructors to inspire and motivate tomorrow’s leaders, because everyone is a salesperson. Three goals of this product are to:• Provide up-to-date professional selling content that is high quality, socially responsible and right-sized for various course lengths and modalities settings• Engage students with a highly readable narrative infused with modern and relevant examples • Integrate cutting-edge digital resources to enhance teaching and learning

DKK 657.00

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Physical Science ISE - Bill Tillery Do Not Use - Bog - McGraw-Hill Education - Plusbog.dk

The thirteenth edition of Physical Science continues to serve the needs of non-science majors who are required to complete one or more physical science courses. The text offers students complete coverage of the physical sciences with a level of explanation and detail appropriate for all students.This edition is available in Connect with SmartBook. Instructor resources for this title include: An Instructor''s Manual, Learning Objectives, Clicker Questions, Animations/Videos, Presentation Tools Table, Test Builder, and an Instructor''s Lab Manual.

DKK 608.00

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Environmental Geology ISE - Jim Reichard Do Not Use - Bog - McGraw-Hill Education - Plusbog.dk

Environmental Geology , 5e focuses on the fascinating interaction between humans and the geologic processes that shape the Earth’s environment. This text emphasizes how human survival is highly dependent on the natural environment and students should find the topics to be quite relevant to their own lives and, therefore, more interesting.

DKK 608.00

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The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships - Susan Mcpherson - Bog - McGraw-Hill Education

Named a Best Business Book of 2021 by Soundview Magazine Reclaim the power of genuine human connection Networking is often considered a necessary evil for all working professionals. With social media platforms like Linkedin, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional, agenda-driven, and dehumanizing, leaving professionals feeling burnt out and stressed out. Instead, we should connect on a human level and build authentic relationships beyond securing a new job or a new investor for your next big idea. To build real and meaningful networking contacts, we need to go back to basics, remembering that technology is a tool and more than just a means to an end. We need to tap into our humanity and learn to be more intentional and authentic. As a “serial connector” and communications expert, Susan McPherson has a lifetime of experience building genuine connections in and out of work. Her methodology is broken down into three simple steps: - Gather : Instead of waiting for the perfect networking opportunity to come to you, think outside the box and create your own opportunity. Host your own dinner party, join a local meet-up group, or volunteer at your neighborhood food pantry. - Ask : Instead of leading with our own rehearsed elevator pitches asking for help, ask to help, opening the door to share resources, experience, contacts, and perspectives that add diversity to your own vision. - Do : Turn new connections into meaningful relationships by taking these newly formed relationships deeper. Follow through on the promises you made and keep in touch. Woven together with helpful tips and useful advice on making the most out of every step, this book draws on McPherson’s own experience as a renowned “serial connector,” as well as the real life success stories of friends and clients. Filled with humor, humility, and wisdom, The Lost Art of Connecting is the handbook we all need to foster personal and professional relationships that blur the lines between work and play—and enrich our lives in every way.

DKK 193.00

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Hacking Digital: Best Practices to Implement and Accelerate Your Business Transformation - Didier Bonnet - Bog - McGraw-Hill Education - Plusbog.dk

Improve your business performance through digital transformation Digital transformation has become commonplace across public and private sector organizations, and yet most struggle to achieve tangible results from it. Many make avoidable mistakes or fall into simple traps along the way. Written by a team of global digital transformation thought leaders, Hacking Digital provides practical advice and information that you need to successfully transform your organization. Hacking Digital is organized into six easy-to-follow sections:• Initiating Your Digital Transformation• Setting Up the Right Organizational Dynamics • Working with the Outside World• Creating Value in New Ways• Leading People and Organizations• Anchoring and Sustaining PerformanceHow do you create a sense of urgency? How do you set up digital governance? How do you create successful digital offerings? How do you manage the relationship between digital transformation and IT? How do you scale digital initiatives? Hacking Digital answers these and many other questions you need to transform your organization and seize a competitive edge for years to come. www.hackingdigital.org

DKK 199.00

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Philosophy: A Historical Survey with Essential Readings ISE - Samuel Stumpf Do Not Use - Bog - McGraw-Hill Education - Plusbog.dk

In a provocative and engaging style, Philosophy: A Historical Survey with Essential Readings consists of two main parts: the chapters, which study the primary contributions of Western civilization''s most influential philosophers, and the anthology of chronologically-organized classic readings from Western philosophy. The first half of this book presents a sustained narrative of the great philosophers of Western civilization, from ancient Greece until today. In the second half, the authors offer a snapshot of the most famous discussions by many of the philosophers studied in the first half. These readings parallel the order presented in the first half of the book. Philosophy: A Historical Survey with Essential Readings also can be customized (as a print or ebook) to include selections from Discourses , McGraw Hill’s collection of more than 450 classical and contemporary philosophy readings.

DKK 597.00

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Dealing with Meetings You Can't Stand: Meet Less and Do More - Rick Brinkman - Bog - McGraw-Hill Education - Plusbog.dk

The proven process for making the most of every business meeting—from the coauthor of the international bestseller Dealing with People You Can’t Stand From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can’t Stand a little less painful—and a lot more productive—comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings . This proven step-by-step method addresses the most common problems that derail a meeting: preparation, people, process, and time. Dr. Brinkman provides key insights into the human behaviors that lead to unsuccessful meetings, along with psychologically-based tactics for addressing them. You will learn how to: • get rid of unnecessary meetings • start and end on time • develop and execute an effective agenda • address disruptive and problem behaviors • balance participation so assertive people don’t dominate and passive people say what they really think • eliminate tangents and maintain focus • ensure effective follow-up This practical and easily implementable process applies to in-person as well as virtual meetings of any size. Filled with helpful checklists and change-making strategies, Dealing with Meetings You Can’t Stand will turn the most boring conference room into a fast-moving model of efficiency, energy, and enthusiasm. You need not suffer in a meeting ever again.

DKK 223.00

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Clinical Cases in Infectious Diseases - Sanjaya Senanayake - Bog - McGraw-Hill Education - Plusbog.dk

Infectious diseases do not recognize geographic, political or social boundaries. This book increases our understanding of the synergy generated by these groups when they work closely together to fight notifiable infections.

DKK 307.00

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Accounting: What the Numbers Mean ISE - Wayne Mcmanus - Bog - McGraw-Hill Education - Plusbog.dk

Designed for non-majors, Accounting: What the Numbers Mean , guides students through the basics: what accounting information is, how it is developed, how it is used, and what it means. Financial statements are examined to learn what they do and do not communicate, enhancing the student’s decision-making and problem-solving abilities from a user perspective. This approach benefits a variety of non-accounting majors, including students focusing on other areas of business or nonbusiness programs such as engineering, behavioral sciences, public administration, or prelaw.

DKK 552.00

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Living with Art ISE - Mark Getlein - Bog - McGraw-Hill Education - Plusbog.dk

Art is part of our lives, from the monuments in our communities, to the fashions we wear and the media images we take in, to the exhibits on display in museums and galleries. It permeates our daily life. But why do we study art? How do we talk about art? Living with Art helps students see art in everyday life by fostering a greater understanding and appreciation of art. Taking a step further, Getlein equips students with the tools necessary to analyze, digest, and maintain a life-long enthusiasm for art.

DKK 597.00

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ISE Biological Anthropology: Concepts and Connections - Agustin Fuentes - Bog - McGraw-Hill Education - Plusbog.dk

Biological Anthropology: Concepts and Connections, 3e shows the relevance of anthropological concepts to today''s students and encourages critical thinking. Throughout the text and especially in its many “Connections” features, Agustin Fuentes links anthropological concepts and questions to students’ lives. One of the top scholars in the field of biological anthropology, Agustin Fuentes’ current research looks at the big questions of why humans do what they do and feel the way they feel. He is committed to an integrated, holistic anthropological approach. Fuentes wrote this text to help answer the “so what” questions and make anthropological knowledge relevant to everyday life.

DKK 618.00

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One Simple Idea, Revised and Expanded Edition: Turn Your Dreams into a Licensing Goldmine While Letting Others Do the Work - Stephen Key - Bog -

With must-have updates, a new edition of the bestselling method that shows how anyone can turn their one simple idea into millions – without lifting a finger! Stephen Key is an award-winning inventor who has licensed more than 20 product ideas. In 2011, he shared the secrets to his success in the bestselling book One Simple Idea . Since that time, many changes have occurred in the entrepreneurial world. One Simple Idea, Revised and Expanded Edition has been revised and updated to reflect current trends and practices in the industry. In addition to teaching readers how to turn their ideas into marketable products that companies will want to license, Key expands upon his cutting-edge product development, sales, and negotiation strategies, making note of the new opportunities and technologies available to creative people today. The book also features real-life success stories from people who have used the author’s strategies.

DKK 186.00

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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You - Josh Cadillac - Bog - McGraw-Hill

Stop chasing quick commissions—and start building a solid, long-term real estate business Selling real estate is all about closing as many deals as possible, as quickly as possible, right? Wrong. Nothing could be further from the truth. True success doesn’t come from an obsession with closing deals and getting paid. It comes from a clear, focus on giving customers an experience they don’t feel like they can easily replicate with another agent. The real way to succeed in real estate is to make clients happy, and sales will follow. In Close for Life , realtor trainer and top producer Josh Cadillac puts you on the path to long-term success in real estate. In these pages, he shares his simple, sustainable methods for succeeding without focusing on closing transactions: - Make prospective customers see that you know what you’re talking about and are looking out for their best interests. - Learn all you can about the industry and understand the importance of continuing curiosity and learning. - Retain customers long after the transaction is done and show them their business means so much more than just money in your pocket. - Change your focus from customer acquisition to customer retention. Today the most effective real estate agents spend less time focusing on getting paid and more time concentrating on building a business that pays them for the rest of their life. Whether you’re a novice or highly experienced agent, Close for Life shows how to dramatically improve your approach.

DKK 173.00

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Victory Through Organization: Why the War for Talent is Failing Your Company and What You Can Do About It - Dave Ulrich - Bog - McGraw-Hill Education

The next step in HR’s creation of value—turning the war for talent into victory through organization “HR is not about HR. HR begins and ends with the business.” The RBL Group and the Ross School of Business at the University of Michigan have shaped much of the HR profession for 30 years through the Human Resource Competency Study (HRCS). With this latest (7th) round of research, Dave Ulrich, David Kryscynski, Mike Ulrich and Wayne Brockbank call for us to pivot from fighting the “war for talent”—to creating victory through organization. Sure to be an HR classic, Victory Through Organization provides the rationale for shifting your focus from how to help individuals prosper to the organization. Filled with fact-based insights and field-tested strategies, it demonstrates that organizational success isn’t just about the talent you have—it’s about how the collective organization makes the individual talent better. To this end, HR professionals and business leaders will learn: • How they can ensure that organization creates greater value than the sum of individual talent parts. • How to create more integrated HR solutions for business results across multiple stakeholders • How HR departments can better create a comprehensive information advantage • How HR professions can master the competencies that have greatest impact on their personal effectiveness, key inside and outside stakeholders, and business results Victory Through Organization offers tools business leaders and HR professionals need to better respond to emerging opportunities, and it provides expert advice for building HR departments to deliver measurable business value. You will learn how to build organization capabilities, strengthen systems, and empower human capital—for longer lasting success. Building and retaining a solid, talented workforce is a great thing. Creating the competitive organization that wins is even more important for business results.

DKK 351.00

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Selling Through Tough Times: Grow Your Profits and Mental Resilience Through any Downturn - Paul Reilly - Bog - McGraw-Hill Education - Plusbog.dk

An indispensable guide to thriving in a challenging sales environment As a sales professional, you know that it’s harder to sell in tough times—whether it’s a recession, industry-wide challenge, or global pandemic. You may also have noticed that some salespeople and managers not only survive, but thrive through tough times. How do they do it? What do they do to thrive through adversity? Paul Reilly explains it all in Selling Through Tough Times : Customers buy differently in tough times, so salespeople need to sell differently in tough times. In this eye-opening and indispensable guide, he shows how to develop the right mindset and adapt your skills to prevail in even the most challenging selling climate. His plan includes both immediate, hands-on action plans (including six Daily Mental Flex activities) as well as longer-range strategies to ensure you (and your team) never get caught on the back foot again. While the principals of selling are constant, Reilly demonstrates how changing your tactics in tough times will not only help you through current difficulties, but help you emerge stronger. You’ll discover how to redefine value in customer terms, reposition products and services, and how to employ different persuasion tactics. You’ll also learn how to select and pursue the right opportunities, win more deals, and—crucially—protect profit by embracing the “tough timers” mental attitude. Tough times are inevitable and often unpredictable. But in Selling Through Tough Times , you’ll find the tools and mindset you need to power through them—and come out on top.

DKK 186.00

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Mastering Your Inner Critic and 7 Other High Hurdles to Advancement: How the Best Women Leaders Practice Self-Awareness to Change What Really Matters

IT’S TIME TO STOP QUESTIONING YOURSELF— AND START TAKING CONTROL OF YOUR SUCCESS How many times did your inner critic pop up and talk you down today? Or, tell you someone else wasn’t good enough? Is your inner critic running rampant, thwarting your advancement as a leader? You may have never called your inner critic out or confronted its harsh ramblings until now, but it’s time! Mastering Your Inner Critic offers first-hand hard-won advice for scaling the hurdles that prevent you from controlling that little voice. It’s time to counter those nagging questions that torment you—with positive solutions that empower you. “DO I KNOW WHAT I WANT?” Learn how to conquer self-doubt and clarify your goals. Be honest and true to yourself. “CAN I DO THIS?” Yes, you can. This book shows you how to build your confidence from the inside out. “HOW DO I ASK FOR WHAT I WANT?” Master the secret to expressing your needs. “WHY CAN’T I DO IT ALL? Stop doing too much to prove yourself and start equipping and empowering others. “WHO HAS THE TIME?” Rely on your relationships and networks to get the support you need to tackle anything. Filled with inspiring anecdotes from accomplished women at various stages in their careers, as well as proven strategies any woman can use in the workplace, this unique and self-motivating guide helps you confront your inner critic, face your hurdles head on, and achieve the goals that really matter—to you.

DKK 202.00

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ISE Machining and CNC Technology - Michael Fitzpatrick - Bog - McGraw-Hill Education - Plusbog.dk

Machining and CNC Technology, Fourth Edition, by Michael Fitzpatrick, will provide the latest approach to machine tool technology available. Students will learn basic modern integrated manufacturing, CNC systems, CAD/CAM and advanced technologies, and how to safely set up and run both CNC and manually operated machines. This is a how-to-do-it text.

DKK 679.00

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Selling to the C-Suite, Second Edition: What Every Executive Wants You to Know About Successfully Selling to the Top - Nicholas A. C. Read - Bog -

THE CLASSIC GUIDE TO HIGH-LEVEL SELLING. Updated with new insights from global executives. How do the best salespeople become trusted advisors to top executives? How do they prepare the right message and get in front of the right influencers and decision-makers? How do they close major sales and establish loyalty for the long-term? The authors of this groundbreaking book took a novel approach to answer these questions by asking more than 500 senior decision-makers what they look for when salespeople call. What these top executives reveal will change the way you sell. This second edition has been updated with new insights on how to stand out and succeed in a market where executives are using social media and other technologies as a key part of their buying process. You’ll learn how to: • Target the most relevant executives in any sales opportunity • Win support from the executive’s network of gatekeepers and influencers • Position yourself as the supplier who will add the most value with least risk • Update your prospecting and selling skills for the digital age • Sell higher, win bigger, and close faster. Based on the world’s largest study of its kind, Selling to the C-Suite , Second Edition blends empirical research with practical insights to help you sell higher, faster, and stronger.

DKK 206.00

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ISE Choosing Success - Rhonda Atkinson - Bog - McGraw-Hill Education - Plusbog.dk

Choosing Success focuses on how good decision-making skills determine success in all aspects of life. From study skills to money management, Choosing Success applies active and service learning techniques as well as the 5C decision-making model to prepare students for success.By incorporating a decision-making focus into every chapter, Choosing Success emphasizes accountability and conveys to students how important they are in their own success. Students do not merely become successful, but rather they choose to be successful. Choice starts with the decision to acquire a secondary education, and from then on everything students do is based on their decision-making skills. The more they practice good decision making, the more control they have over their successes and failures. Choosing Success is unique in that it provides students with a process for decision making as well as numerous opportunities to think through the choices and decisions they face as a college student-and beyond.

DKK 536.00

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ISE Business Ethics Now - Andrew Ghillyer - Bog - McGraw-Hill Education - Plusbog.dk

What Should I Do? is the cornerstone question for a multitude of ethical considerations - and the basis for this text. How we function when ethical challenges arrive in our "real" lives is the framework for Andrew Ghillyer''s Business Ethics Now. This application-based text takes the theory of business ethics and applies it to the realistic scenarios that students may encounter at all stages of their careers.

DKK 590.00

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The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI - Bhaskar Ghosh - Bog -

From the global automation leaders at Accenture—the first-ever comprehensive blueprint for how to use and scale AI-powered intelligent automation in the enterprise to gain competitive advantage through faster speed to market, improved product quality, higher efficiency, and an elevated customer experience. Many companies were already implementing limited levels of automation when the pandemic hit. But the need to rapidly change business processes and how organizations work resulted in the compression of a decade’s worth of digital transformation into a matter of months. Technology suddenly became the essential element for rapid organizational change and the creation of 360-degree value benefiting all stakeholders. Businesses are faced with the imperative to embrace that change or risk being left behind. In The Automation Advantage , global enterprise technology and automation veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail give business leaders and managers the action plan they need to execute a strategic agenda that enables them to quickly and confidently scale their automation and AI initiatives. This practical and highly accessible implementation guide answers leaders’ burning questions, such as: - How do I identify and prioritize automation opportunities? - How do I assess my legacy systems and data issues? - How do I derive full value out of my technology investments and automation efforts? - How can I inspire my employees to embrace change and the new opportunities presented by automation? The Automation Advantage goes beyond optimizing process to using AI to transform almost any business activity in any industry to make it faster, more streamlined, cost efficient, and customer-focused—vastly improving overall productivity and performance. Featuring case studies of successful automation solutions, this indispensable road map includes guiding principles for technology, governance, culture, and leadership change. It offers a human-centric approach to AI and automation that leads to sustainable transformation and measurable business results.